Refund Policy

Effective: 8 November 2025

4.1 General Policy

health5star.com is committed to customer satisfaction. This policy outlines refund terms.

4.2 Eligibility

Refunds for: Services not delivered as described, technical issues, duplicate charges, cancellation within timeframe.

4.3 Timeframes

Coaching/Consultations: 48 hours before session. One-time services: 24 hours if not commenced.

4.4 Request Process

Contact Hr@Health5star.com with order number, reason, and documentation. Review in 3-5 days.

4.5 Processing

Refunds processed in 7-14 days to original payment method. Processing times vary by provider.

4.6 Contact

Email: Hr@Health5star.com | Address: 15 Olusegun Agbaje Street, Odili Road, Port Harcourt, Nigeria