Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Welcome to Health5Star, a secure telemedicine platform connecting patients with trusted healthcare professionals for online consultations, e-prescriptions, and ongoing care.

Your privacy is our highest priority. This policy explains how we collect, use, store, and protect your personal and medical information.

1. Information We Collect

a. Personal Information

• Full name, date of birth, gender, and contact details

• Insurance, billing, and payment details

• Account and login credentials

b. Medical Information

• Medical history, health records, prescriptions, and consultation data

• Lab results or uploaded medical documents

c. Technical & Usage Data

• Device information, browser, IP address

• Session logs for platform performance and security

• Cookies and analytics for service improvement

2. How We Use Your Information

We use your information to:

• Deliver secure telemedicine consultations

• Generate and manage electronic prescriptions

• Facilitate payments and insurance claims

• Coordinate lab tests and home sample collections

• Improve service experience and site performance

• Comply with healthcare and legal regulations (HIPAA/GDPR)

We never sell or share your medical data for advertising or marketing purposes.

3. Data Security

Your data security is guaranteed through:

• 256-bit SSL encryption and secure cloud storage

• HIPAA-compliant databases

• Limited access to verified healthcare professionals only

• Regular system audits and encrypted backups

4. Electronic Prescriptions & Lab Integrations

Health5Star enables secure e-prescriptions and lab integrations for convenient test bookings and home sample collections.
All exchanges between doctors, labs, and pharmacies are encrypted and verified.

5. Payment and Insurance Integration

Payments are processed through PCI DSS-compliant gateways.
When using insurance coverage, we share minimal necessary data with your provider strictly for claim verification.

6. Your Rights

You have full control over your data. You may:

• Request access or a copy of your records

• Correct or delete personal information

• Withdraw consent at any time

• Request data portability

• File a privacy-related complaint

7. Data Retention

We retain medical records for the duration required by healthcare law (typically 5–7 years) to ensure continuity of care.
After that period, data is securely deleted or anonymized.

8. Third-Party Partners

We work with trusted partners for:

• Cloud hosting (HIPAA/GDPR-compliant servers)

• Payment processing

• Partner labs and pharmacies

All partners sign strict confidentiality and data protection agreements.

9. Cookies Policy

Cookies help us optimize your browsing and save preferences.
You may disable cookies in your browser settings, but some features may not function fully.

10. Updates to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

11. Contact Us

Email: Hr@Health5star.com | Address: 15 Olusegun Agbaje Street, Odili Road, Port Harcourt, Nigeria